Appointments & Availability (Nov 2013)

I am a full time Certified Sisterlocks Consultant and Holistic Therapist so I work 6 days a week, from 8 am most days, until 11pm.

Installations always start at 08:30 am.
During the week, retightening appointments normally start from 09:15. Evening appointments start from 7:15.

At the weekend, retighening appointments start from 08:00. The last appointment is at 18:00.
On average, retightenings take between 3 and 4 hours; of course some clients are finished in less time than this and some take longer.

NB I will ALWAYS respond to your phone call or email.
.If you telephone me while I am working I may not always be able to answer your call (e.g. if I am giving a treatment or in therapy), however, I will ALWAYS acknowledge your call and will call or text to arrange a convenient time to follow up.

 If it seems to be taking a while for me to respond to your text/call, it is because I am working a series of long days/late nights and I feel uncomfortable calling you at 11:30 pm, so I'm looking for free time during the day in order to give you my full attention. Please be patient but if you think I may have forgotten - by all means feel free to text/call again and remind me :)

If you email me, please be patient as I do get a fair bit of mail and messages often get snapped up by my anti-spam filter. Using the term "Appointment Availability" in the subject header of your message will ensure your email is flagged as important and pushed to the front of the queue. It can however take up to 72 hours during busy times for a response to be generated. Rest assured I am not ignoring you! I just like to make sure everyone receives the respect and attention they deserve.

Remember to Sign off with your name (especially if you contact me by Text Msg or Whatsapp.
How else will I know to whom I am speaking?
When you write - please consider this:

 "Hi Annette, I hope you're well, I am thinking about locs and was wondering if you have spaces on July 4th. Sharise x" 

it's so much nicer than
"I  want to book in for an installation on July 4th."

NB: I don't do any type of installation without a consultation - how else will you know how long it will take or how much it will cost?

If, after I've answered your query, you have no further questions or decide not to pursue an appointment, could you kindly respond with a 'thank you'? This way, I will at least know that you received my response.

4. Availability
My regular clients book their appointments 6-8 weeks in advance. This means that if you, as a prospective client call 'today' it is unlikely that you'll get a retightening or installation appointment for 'tomorrow' - however, as with any business, there will always be last minute availability due to cancellations or illness.

I also ring-fence some appointment blocks for new clients so it is always worth calling to check - I promise I will fit you into the earliest available slot.

Please Note:
As of today (November 8, 2013) the next available installation and retightening appointments are in JANUARY 2014.

I hope that this helps and I look forward to connecting with you

Be well x

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